High-Resin Oud Chips

After your order is placed and payment is confirmed, we will arrange processing and dispatch within 5 business days. As this is a special-category product, once the parcel has been shipped (including when tracking is created, picked up, or dispatched), refunds and returns will not be accepted. Please carefully review your order details and shipping information before purchasing. If you experience any delivery delays, address errors, or other issues, please contact our customer service as soon as possible—we will do our best to assist you and follow up with the carrier on the delivery status.

Agarwood products (such as agarwood/oud essential oil, agarwood chips, and agarwood wood pieces) have a delicate aroma. For daily storage, keep them in a cool, dry place away from direct light, and avoid heat, prolonged sun exposure, and humidity to prevent evaporation, oxidation, or moisture-related odor changes. After using agarwood essential oil, tighten the cap promptly and keep the bottle opening/dropper clean to minimize air exposure. For agarwood chips or wood pieces, store them separately in a sealed jar or zip bag to prevent scent transfer and absorption of unwanted odors. When handling, avoid introducing water, sweat, or impurities, and reduce frequent opening and extreme temperature changes—these practices help preserve purity and maintain a stable, layered fragrance over time.